We take great pride in the high quality of our “Master Copy” products. We want you to be satisfied with your purchase. However, due to the final sale nature of replica and inspired goods, our return policy is limited.
Please read this policy carefully before making a purchase. By completing a purchase, you agree to the terms set forth in this Return and Refund Policy.
. NO RETURNS FOR CHANGE OF MIND
We do not accept returns, exchanges, or refunds simply because you changed your mind, found a cheaper price elsewhere, or no longer want the item.
Because our products are “Master Copies” of designer items, we do not accept returns based on the argument that the item “looks fake” or “does not feel like the original.” You are purchasing a replica, and we guarantee it is a high-quality replica, not an authentic designer original.
. ELIGIBILITY FOR RETURNS (DEFECTIVE OR INCORRECT ITEMS)
We accept returns only under the following strict conditions:
4.1 Wrong Item Sent
If you ordered a specific model (e.g., “Lady Dior in Pink”) and you received a completely different model (e.g., “Chanel Flap Bag”) or a significantly different color/size than what you ordered.
4.2 Significant Manufacturing Defect
If the item arrives with a major defect that affects its structure or usability (e.g., a broken clasp that prevents the bag from closing, a torn strap, or a malfunctioning zipper). Minor imperfections that are common in replica manufacturing are not considered defects.
. RETURN CONDITIONS AND TIMEFRAMES
To be eligible for a return or replacement, you must adhere to the following process:
Notification Window: You must notify us within 2 hours of delivery. Our WhatsApp line (wa.me/971553365590) is the fastest way to report issues.
Proof of Issue: You must provide clear photographic or video evidence of the defect or the incorrect item. The item must be unused and in the same condition you received it.
Packaging: The item must be returned in its original packaging (dust bag, box if provided) with any tags still attached.
Inspection: We reserve the right to inspect the returned item thoroughly before approving any refund or replacement.
. REFUND OPTIONS (IF APPROVED)
If your return is approved following an inspection, we offer the following remedies at our sole discretion:
Replacement: We will send you a corrected or new version of the item (subject to stock availability). This is our preferred method of resolution.
Store Credit: We will issue credit for the full purchase amount to be used on future purchases from replicabagsdubai.com.
Partial Refund: In cases of minor defects that do not render the item unusable, we may offer a partial refund (typically 10-30% of the purchase price) if you wish to keep the item.
Full Refund (Rare): If a replacement is not possible and the item is severely defective, we may issue a full refund to the original payment method (or cash pick-up) once the item is returned to us.
. NON-RETURNABLE ITEMS
The following situations are not eligible for any return, refund, or replacement:
Change of Mind: As stated above.
Normal Wear and Tear: Damage caused by normal use, water, rain, spills, or accidents after delivery.
Customer Damage: Damage caused by the customer attempting to repair, alter, or clean the item.
Scent Transfer: Complaints regarding smells (e.g., leather scent, storage smell), as these are subjective and usually dissipate.
Minor Imperfections: Slight glue marks, loose threads, asymmetries, or variations in stitching. These are inherent in the manufacturing of replica goods and do not qualify as defects.
Lost or Stolen Items: After the item has been handed over to you and payment is complete, we are not responsible for lost or stolen goods.
. RETURN SHIPPING AND COSTS
If the error is ours (Wrong Item Sent): We will cover the cost of picking up the wrong item and delivering the correct one.
If the error is a defect: If we approve a return for a defect, we will arrange for the item to be picked up at our expense.
If the return is not approved: If you return an item to us without prior approval, it will be rejected and returned to you at your expense, or disposed of.
. CASH ON DELIVERY AND REFUNDS
Since we primarily operate on a Cash on Delivery (COD) basis, refunds are processed as follows:
Refund via Bank Transfer: If a refund is approved, we will ask for your bank details (IBAN) and process a bank transfer to your account. This may take 3-5 business days.
Credit for Future Order: We can apply the amount as credit toward your next order, which is the fastest option.
. FRAUDULENT CLAIMS
We reserve the right to decline returns and permanently blacklist customers who attempt to commit fraud, such as:
Returning a different (older/damaged) bag than the one we sent.
Claiming an item is defective after visibly using it for weeks.
Filing chargebacks without attempting to resolve the issue with us first.
. CONTACT US FOR RETURNS
To initiate a return or report an issue, you MUST contact us immediately via WhatsApp:
